Welcome to our store

Shop at Allergenen Consultancy is simple, quickly arranged and delivered. 

We have many products in stock. The stock status is indicated in green text in the webshop.

Other products are often available within a few days. In case of special features or a longer delivery time, this will be stated in the stock status.

Although the stock status on the website is kept up to date, it is possible in exceptional situations that a product is just sold out. In that case, the order will take a little longer, but will normally be delivered within 3 to 5 working days.

The products that are in stock, if ordered before 12 noon, will be delivered the next working day to addresses in the Netherlands and Belgium. We do our utmost to deliver every order as quickly as possible. We are also dependent on external parties for this, which may cause delivery to be delayed in some cases.

Companies can choose to receive the invoice after delivery of the order. 
This invoice will be sent as a PDF by e-mail to the specified e-mail address. If there is a special e-mail address for invoices within your own organization or if these invoices need to be e-mailed to another person, this e-mail address can be entered separately during the ordering process.

Digital products are only sent after receipt of payment.

Purchases in the webshop can be paid directly with iDeal | Wero (Dutch customers) or Bancontact, Belfius, or KBC/CBC payment buttons (Belgian customers). 
Payment takes place via a secure connection from our payment partner Mollie. They are a large and reliable provider of online payment transactions.
Mollie takes care of the financial settlement and collects the payment, so that the name Mollie Payments Foundation is also mentioned on the account statement. 

With a total order amount from €350, excluding VAT, the order will be delivered free of charge. Below that we charge shipping and handling costs. These costs are shown in the shopping cart. The rates are:
Netherlands: €13,95
Belgium: €20,95
Other countries: the current shipping options and rates are displayed in the shopping cart.

We are happy to help you choose the right test. Questions about the interpretation of the results? We are happy to help.
This can be done by telephone or e-mail. More extensive advice (longer than 15 minutes) is given on the basis of the consultancy rate. We will inform you about this in advance.

All products we supply have been selected by us based on strict quality criteria. We are happy to advise on the correct application of the test for reliable and meaningful results.
The rapid allergen tests are very reliable tests, comparable to ELISA tests carried out by external laboratories. Extensive validation has taken place on various products. To ensure that the specific product does not interfere with the test and is measurable, we recommend carrying out your own validation once. This validation is intended to ensure that no false positive or negative result is obtained.
With the delivery we send an extensive manual describing how a validation should be carried out. Of course we can also take care of this.

The package will be sent with the parcel service GLS. On the day of shipment, an e-mail will be sent to the specified e-mail address with a Track & Trace number so that the package can be followed up to and including the delivery of your order. 
Packages are not sent on Saturdays and Sundays.

An order can be returned within two weeks. Always contact us in advance for this. Make sure that products that need to stay cool are temporarily stored refrigerated. In the event of incorrect deliveries or quality deviations, we will arrange for the collection of the package. We will offer a suitable solution in consultation.
In cases where the purchase is canceled for other reasons, we will ask to return the package to us. In that case, the shipping costs of the return shipment are for your own account.
When picking up or returning, always use the original outer box and do not send products in the direct packaging.
We cannot credit damaged, used or uncooled products. Digital files cannot be returned either.
We assess the products upon receipt. When these are in good condition, a credit invoice is drawn up which can be settled with outstanding invoices or transferred by us within 14 days.

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